Privacy Policy
MyView is operated by Humana Limited (company number 12178063), trading as Be My Social, 8 Priory Place, Doncaster DN1 1BL ("we", "us"). MyView is a humana.ltd brand. This policy explains what data we process, why, and the choices you have. Questions and requests: support@humana.ltd.
What the service does
MyView monitors what is said about our customers' brands online: reviews, press, social media and forums. It reads each mention, scores it, and tells the right person when something needs a reply.
Data we process for our customers
The service monitors publicly available mentions of the brands our customers ask us to watch. For each mention we store the public handle or author name, the public text, the source URL, and our AI classification of it. We do not build profiles of individuals, we do not process special category data, and we retain mention data for 12 months before it is purged, keeping aggregate statistics only.
Our lawful basis is legitimate interest: helping businesses understand and respond to public commentary about them. We collect only through official platform APIs and public feeds, in line with each platform's terms.
Connected social media accounts
A customer can connect their own Facebook Page and linked Instagram professional account to MyView so their dashboard includes activity on their own channels. Connection happens on Facebook's own login pages using Meta's official Login product. We never see, ask for, or store the customer's Facebook password.
When a customer connects, Meta issues us an access token limited to the permissions shown on the consent screen. We use it to read, for the Pages and accounts the customer chose: their own posts and the comments on them, posts and comments by others on their Page, mentions and tags of their Page or account, their ratings and recommendations, and their page and post performance statistics. We request read permissions only. MyView cannot post, message, advertise or make any change on a connected account.
Data received from Meta platforms is used for one purpose: showing the connected customer their own channels' activity and including it in their reports and alerts. We do not use it for advertising, we do not sell it, we do not share it with third parties beyond the hosting listed below, and we do not use it to build profiles of individuals.
Access tokens are stored encrypted at rest. A customer can disconnect at any time from their MyView dashboard, or by removing MyView under Business Integrations in their Facebook settings. Either route ends our access, and Meta also notifies us when access is removed on their side. See data deletion for what happens to stored copies.
Data we process about you
If you have an account: your email address, hashed password, and an audit trail of account actions. If you contact us: your name, email and message. We use this to provide the service and respond to you. We do not sell data, and we do not use it for advertising.
Where data lives
Data is hosted in the United Kingdom (Azure, UK South). Backups are encrypted. API credentials and access tokens our customers give us are stored encrypted at rest.
Retention
Mention data: 12 months, then purged to aggregate statistics. Connected account tokens: until the customer disconnects or the engagement ends. Account and audit data: for the life of the account plus what UK law requires of business records.
Your rights
Under UK GDPR you may request access to, correction of, or deletion of personal data we hold about you, and you may object to or ask us to restrict processing. If a public mention we have collected concerns you and you want it removed from our system, email us with the URL and we will remove it. Contact: support@humana.ltd. You may also complain to the ICO (ico.org.uk).
To delete your data, including data from a connected Facebook or Instagram account, follow the steps on our data deletion page.
Cookies
The public site sets no tracking cookies. The application sets a session cookie strictly required for login.
Changes
If this policy changes materially we will note it here with a new date, and tell account holders directly where the change affects them.